Privacy Policy

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Privacy Policy

Last Updated: May 2025

Introduction

At Abode Handicrafts (abodehandicrafts.com), we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe. By using our website or placing an order, you agree to the terms of this policy.

Information We Collect

When you visit or shop at Abode Handicrafts, we may collect the following information:

Personal Information:

  • Full name
  • Email address
  • Phone / WhatsApp number
  • Shipping and billing address

Payment Information:

We do not store your payment details. All transactions are securely processed through our trusted payment gateway.

Browsing Information:

  • IP address
  • Browser type and device
  • Pages visited and time spent on site
  • Referring URLs

How We Use Your Information

We use your information only for legitimate business purposes:

Purpose Details
Order Processing To confirm, pack, and deliver your order
Order Updates To send tracking details via WhatsApp & Email
Customer Support To resolve queries and complaints
Marketing To send offers, launches & updates (only if you opted in)
Advertising For Google & Meta Ads retargeting campaigns
Website Improvement To analyse traffic and improve user experience

 

WhatsApp Communication

By providing your WhatsApp number at checkout, you consent to receiving order updates, tracking information, and promotional messages from Abode Handicrafts. You can opt out of promotional messages at any time by contacting us.

Information Sharing

We never sell your personal data to any third party. We only share your information with trusted partners who help us operate our business:

  • Courier Partners (FedEx, Delhivery) — for order delivery
  • Payment Gateway — for secure payment processing
  • Google & Meta — for advertising and analytics purposes
  • Mailchimp — for email marketing
  • Legal Authorities — only if required by law

For COD orders, your phone number may be shared with our courier partner solely for delivery confirmation purposes.

Payment & COD Policy

We offer the following payment options:

  • Online Payment (UPI / Credit Card / Debit Card / Net Banking) — available on all orders
  • Cash on Delivery (COD) — available on orders below ₹5,000

For orders above ₹5,000, online payment is required at checkout. COD availability is automatically shown at the time of checkout based on your order value.

Handcrafted Product Disclaimer

Every product at Abode Handicrafts is individually handcrafted by skilled artisans. As a result, slight variations in colour, texture, pattern, and finish are natural characteristics of handcrafted goods and are not considered defects. Product images on our website are for reference purposes only. These natural variations make your piece truly one of a kind.

Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your cart items
  • Understand how you navigate our website
  • Serve relevant ads on Google and Meta platforms

You can disable cookies in your browser settings at any time. However, some features of the website may not function correctly without them.

Google & Meta Advertising

We use Google Analytics, Google Ads, and Meta Pixel on our website to understand visitor behavior and to serve relevant advertisements. These tools may collect anonymized browsing data. You can opt out of personalized advertising via:

By using our website, you consent to the processing of your data by Google and Meta
as described in this policy.

Email Marketing

We use Mailchimp to manage and send  email communications. If you subscribe to our newsletter or opt in to email updates at checkout, your name and  email address will be stored securely in Mailchimp.
 
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email we send.
 

User Generated Content

By tagging @abodehandicrafts or sharing photos of our products on social media, you grant us permission to repost your content on our social media channels with full credit to you. If you wish to have your content removed, please contact us.
 

Data Security

We take reasonable precautions to protect your personal information:
  • Our website is secured with SSL encryption (HTTPS)
  • Payment processing is handled by PCI-DSS compliant payment gateways
  • Access to customer data is restricted to authorized personnel only

Data Retention

We retain your personal information only as long as necessary to fulfil your order, resolve disputes, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

Your Rights

As a customer you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise any of these rights contact us at care@abodehandicrafts.com

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Children’s Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from children under the age of 18. If you believe your child has provided us with personal information, please contact us at care@abodehandicrafts.com and we will delete it immediately.
 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. We encourage you to review this policy periodically.

Customer Care

📧 Email: care@abodehandicrafts.com
📱 WhatsApp: +91 82186-78103
🕐 7 Days a Week | 10:00 AM – 8:00 PM