Refund and Returns Policy

At Abode Handicrafts, we pride ourselves on delivering world-class craftsmanship to your home. Every piece—from our intricate wall art to our marble furniture—undergoes a rigorous quality check to ensure it meets our high standards of design and durability.

Because our items are handcrafted and often include natural materials like stone and metal, we have established the following policy to ensure a fair and transparent experience for our patrons.

1. The 3-Day Return & Replacement Window

You may initiate a replacement or return request within 3 days of the delivery date.

Damage/Defects: If your item arrives damaged or defective, you must notify us within 48 hours of receipt to qualify for a priority replacement.

Beyond 3 Days: Unfortunately, we cannot accept any requests for returns or replacements once the 3-day window has passed.

2. Eligibility for Replacement

We primarily offer replacements to ensure you receive the perfect piece for your home. You are eligible for a replacement if:

Shipping Damage: The product was damaged during transit.

Manufacturing Defect: The item has a structural flaw (e.g., weld joints opening or clock mechanism failure).

Incorrect Item: The product received differs significantly in dimension or shape from your order.

Note on Artisanal Variation: Please note that since our products are handcrafted using natural materials (especially marble), slight variations in color, texture, and veining are characteristic of the art and are not considered defects.

3. Furniture Policy

Due to the significant logistical costs and the fragile nature of heavy items, we offer replacements only for our furniture category. We do not offer pure refunds or returns on furniture. If your furniture arrives damaged, we will ship a replacement of the same item at no extra cost to you.

4. How to Initiate a Request

To ensure a smooth process, please follow these steps:

Capture Photos: Take 2 clear photos of the entire product and 2 close-up photos highlighting the specific damage or defect.

WhatsApp Us: Send your Order ID and photos to +91 82186-78103
Email Us: care@abodehandicrafts.com

Evaluation: Our resolution team will review your case and respond within 24 hours.

Pick-up: Once approved, our logistics partner will collect the item within 72 hours. Please ensure the item is in its original packaging with all tags and accessories included.

5. Cancellations

Window: You may cancel your order within 24 hours of placement or before it has been dispatched (whichever comes first).

Post-Dispatch: Once an item has been handed over to our shipping partners, it cannot be cancelled.

6. Refunds

If a refund is approved (in cases where a replacement is unavailable):

Original Mode of Payment: The amount will be credited back to your original payment method (UPI, Debit/Credit Card, or Net Banking) within 5–7 business days.

NEFT/Offline: For manual transfers, please allow 7–10 business days for the credit to appear in your account.